Refund and Returns Policy
Last Updated: November 30, 2024
Introduction
At BlissGlow, customer satisfaction is our top priority. We want you to love your purchase, but if you’re not completely satisfied, we offer a simple and hassle-free return and refund process. This Refund and Returns Policy outlines the steps you need to take to return products and request a refund.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Return Period: You must initiate the return process within 30 days from the date you received your order.
- Product Condition: The product must be in new, unused condition, with all original packaging, tags, and labels intact. Products that have been opened or used cannot be returned unless they are defective.
- Proof of Purchase: We require a valid proof of purchase, such as the order confirmation email or receipt, to process any return or refund.
Non-Returnable Items
For health, hygiene, and safety reasons, the following items are non-returnable:
- Gift Cards
- Personalized or Custom Products
- Beauty and Skincare Items that have been opened or used
- Sale or Clearance Items, unless defective
How to Return an Item
Returning an item is simple and easy. Follow these steps to start your return:
Contact Us: Email us at info@blissglow.site or call (508) 432-5076 to notify us of your intent to return an item. Please provide your order number and the item(s) you wish to return.
Return Authorization: Once we receive your return request, we will provide you with a Return Authorization Number and instructions on how to send back the item.
Pack the Item: Carefully repackage the item in its original condition. Include all original packaging and accessories.
Ship the Item: Return the item to the address provided in the return instructions. Please use a trackable shipping service or purchase shipping insurance to ensure the safe return of your item. Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part.
Refunds
Once we receive the returned item and verify that it meets our return policy conditions, we will process your refund. Please allow up to 7-10 business days for your refund to appear in your account, depending on your payment method.
- Full Refund: If your return is approved, we will issue a full refund to your original payment method.
- Partial Refunds: If your returned item is damaged, used, or missing parts, we may issue a partial refund or deduct the cost of the missing parts.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@blissglow.site or (508) 432-5076. We will arrange for a return, replacement, or refund at no additional cost to you.
Contact Us
If you have any questions or need assistance with the return process, please contact us at:
- Email: info@blissglow.site
- Phone: (508) 432-5076
- Address: 144 Queen Anne Rd, Harwich, Massachusetts